1. General Information
FatFruit is an online casino available at www.FatFruit.com. The website is owned and operated by Metlait SRL, a company incorporated under the laws of Costa Rica with company registration number 3-102-893958.
Metlait SRL’s registered address is Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. FatFruit operates under E-gaming license No. 0000064 issued by the Tobique Gaming Commission.
These Terms and Conditions apply to the FatFruit website, player accounts, casino games, payments, withdrawals, promotions, verification checks, responsible gaming tools, complaints, and any connected services.
By creating an account, depositing, playing, claiming a bonus, or using the website, you confirm that you have read, understood, and accepted these Terms and Conditions.
Other published policies also apply, including the Bonus Terms and Conditions, Privacy Policy, Cookie Policy, Responsible Gaming Policy, Payments information, FAQ, Support information, and KYC/AML requirements.
If there is any difference between the English terms and a translated version, the English version takes priority.
2. Eligibility and Restricted Locations
FatFruit is only available to players who are legally allowed to gamble online in their location.
You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction, whichever is higher.
Players are responsible for checking whether online gambling is legal where they live. FatFruit may refuse registration, restrict access, suspend accounts, cancel bonuses, void winnings, or close accounts where a player is underage, ineligible, or located in a restricted country or region.
Players must not use VPNs, proxies, location-masking tools, remote access tools, or similar methods to bypass geographic restrictions.
Restricted locations may change from time to time. Players must only access FatFruit from a location where online gambling is legal and where FatFruit accepts players.
3. Player Account Rules
Each player may register and use only one personal FatFruit account.
Your account must be used only by you and only for personal entertainment. You must not share your login details, allow another person to use your account, register on behalf of someone else, sell or rent account access, or use the account for commercial purposes.
Account information must be accurate, complete, current, and belong to the person registering the account.
FatFruit may treat accounts as duplicates if they are linked by household, address, IP address, device, payment method, personal details, or other identifying information.
If duplicate account activity is detected, FatFruit may close duplicate accounts, cancel bonuses, void winnings, cancel withdrawals, confiscate balances connected to the breach, or take any other action allowed under these Terms and Conditions.
Players must keep login details secure and contact Support immediately if they suspect unauthorised account access.
4. Game Availability and Fair Play
Not every game is available in every location. Game access may depend on provider restrictions, licensing conditions, technical availability, payment status, verification status, or local rules.
Players are responsible for checking game rules before wagering. This includes understanding bet sizes, payouts, odds, features, bonus rules, volatility, and any game-specific restrictions.
FatFruit may remove, suspend, or replace games at any time for provider, technical, regulatory, licensing, or commercial reasons.
The use of bots, scripts, automated tools, unauthorised software, collusion, game manipulation, bug exploitation, or any unfair playing method is strictly prohibited.
If unfair play or suspicious activity is detected, FatFruit may suspend or close the account, void winnings, cancel bonuses, freeze funds during an investigation, or report the matter to relevant parties.
5. Payments
FatFruit may support selected fiat and cryptocurrency payment options. Available methods may depend on the player’s country, currency, verification status, account status, and payment provider availability.
All deposits must be made from a payment method registered in the player’s own name. Third-party deposits are not allowed.
Players are responsible for checking all payment details before confirming a transaction.
FatFruit does not operate as a bank, financial institution, crypto exchange, fiat-to-crypto exchange, or crypto-to-fiat exchange service.
Banks, payment processors, card issuers, crypto networks, and payment providers may apply their own fees, terms, limits, processing times, or exchange rates.
FatFruit may refuse, delay, reverse, or investigate transactions where required for security, verification, anti-fraud, responsible gaming, legal, payment-provider, or licensing reasons.
6. Withdrawals
Withdrawals are made through the payment methods available in the FatFruit cashier.
Minimum and maximum withdrawal limits may apply and can depend on currency, payment method, account status, verification status, and internal checks.
FatFruit may verify a player’s identity before approving a withdrawal. If requested documents are missing, false, expired, unclear, altered, or do not match the account details, FatFruit may delay or refuse the withdrawal, suspend the account, close the account, or report suspicious activity where required.
Final payout time can depend on the payment method, payment provider, bank processing times, blockchain confirmation times, verification status, security checks, and internal reviews.
FatFruit may use a different payment method from the one requested where needed for security, compliance, payment-provider, or operational reasons.
7. Verification and KYC
FatFruit may carry out identity, age, contact, payment, anti-money-laundering, fraud-prevention, and account checks at its discretion or where required.
Verification documents may include:
- Government-issued photo ID
- Proof of address
- Proof of payment method
- Payment screenshots or transaction evidence
- Source of funds or source of wealth information where required
- Additional information requested by FatFruit
- Phone or video verification in some cases
Withdrawals, refunds, account reopening requests, and selected account actions may remain on hold until all requested checks are complete.
If a player is underage, provides false information, uses a third-party payment method, fails verification, or refuses to provide requested documents, FatFruit may close the account, void bets, cancel bonuses, confiscate winnings, refund eligible deposits where applicable, or request repayment of withdrawn funds connected to the breach.
8. Bonuses and Promotions
FatFruit may offer promotions such as welcome packages, deposit bonuses, free spins, cashback, VIP offers, tournaments, referral rewards, crypto-related offers, reload offers, and other campaigns.
Each promotion may have its own rules. These may include minimum deposit requirements, bonus codes, wagering requirements, maximum bet limits, expiry dates, restricted games, maximum cashout amounts, country restrictions, currency restrictions, and one-offer-per-player rules.
Deposit bonuses do not combine unless the promotion specifically allows it.
FatFruit may change, suspend, cancel, or withdraw promotions at any time.
Bonuses, free spins, and winnings may be voided if FatFruit identifies promotion abuse, duplicate accounts, unfair wagering patterns, shared-device abuse, restricted-location abuse, or any other breach of the promotion rules.
Players should always read the specific Bonus Terms and Conditions before accepting an offer.
9. Account Suspension and Closure
FatFruit may suspend, restrict, or close an account where it believes that a player has breached these Terms and Conditions, failed verification, used false information, created duplicate accounts, engaged in fraud, abused promotions, breached payment rules, breached responsible gaming restrictions, or used the website from a restricted location.
FatFruit may also restrict or close an account for security, legal, licensing, operational, payment-provider, or responsible gaming reasons.
Where an account is closed, FatFruit may cancel bonuses, void winnings, retain required records, process eligible withdrawals, or refund eligible deposits depending on the reason for closure and the applicable rules.
Players may also contact Support to request account closure.
10. Refunds
Refund requests are reviewed by FatFruit Support and may require verification before they are processed.
FatFruit may refuse refunds where funds were lost through normal gameplay, where account details were shared, where the account was misused, where a third-party payment method was used, or where the request breaches these Terms and Conditions.
Bonuses, free spins, promotional funds, and winnings may be deducted before any refundable amount is calculated.
Approved refunds may take several banking days depending on the payment method, provider, verification status, and internal checks.
11. Dormant Accounts
A FatFruit account may be treated as inactive if there has been no login or gameplay for 12 consecutive months.
Once an account becomes inactive, FatFruit may charge a monthly dormancy fee. The fee may continue until the balance reaches zero or the player reactivates the account.
FatFruit may also close accounts with no remaining balance after a long period of inactivity.
12. Complaints and Disputes
Complaints should first be sent to FatFruit Support. If Support cannot resolve the issue immediately, the matter may be escalated internally.
Only the account holder can submit a complaint unless FatFruit expressly approves a representative.
For disputes about game results, FatFruit’s server logs and records are treated as the final authority. If the information on a player’s screen differs from the casino server records, the server record applies.
FatFruit will communicate about complaints using the contact details saved in the player’s account.
If the internal complaint process does not resolve the matter, players may be able to escalate the dispute to the applicable dispute-resolution body connected to the licensing framework.
13. Limitation of Liability
Gambling involves financial risk. By using FatFruit, you accept that you may lose money.
FatFruit does not guarantee that the website, software, games, payment systems, promotions, or third-party services will always be uninterrupted, error-free, secure, or available.
FatFruit is not responsible for losses caused by player-side technical problems, poor internet connection, device issues, payment-provider problems, bank or card issuer decisions, blockchain delays, game-provider restrictions, incorrect use of the website, breaches of these terms, third-party interruptions, or use from an ineligible location.
If a bet, payment, bonus, or winning is processed incorrectly because of a technical issue, human error, software fault, provider issue, payment issue, or other mistake, FatFruit may cancel, correct, reverse, or re-settle the affected transaction.
Mistakenly credited funds remain the property of the casino and may be deducted from the player’s balance. If those funds have already been withdrawn, the player may be required to repay them.
14. Responsible Gaming
FatFruit is intended for entertainment only. Gambling should not be treated as a source of income, a financial plan, or a way to recover losses.
Players should stay in control by setting a budget, gambling only with money they can afford to lose, avoiding attempts to chase losses, taking breaks, and using responsible gaming tools where needed.
FatFruit may provide responsible gaming tools such as deposit limits, loss limits, session reminders, reality checks, cooling-off periods, and self-exclusion options.
If gambling stops feeling manageable, players should pause play and seek help.
15. Privacy and Data Use
FatFruit may collect and process player information to operate the casino, manage accounts, complete verification, process payments, prevent fraud, meet legal duties, support responsible gaming, and provide gambling services.
Player data may be shared with relevant third parties where needed, such as payment processors, game providers, verification partners, fraud-prevention services, regulators, legal advisers, support providers, analytics providers, or other service providers involved in operating the website.
Players should review FatFruit’s Privacy Policy and Cookie Policy for more detail on how personal information is collected, used, stored, shared, and tracked.
16. Intellectual Property
All website content, branding, logos, designs, graphics, text, software, game displays, page layouts, icons, and other materials on FatFruit are owned by FatFruit, its operator, licensors, suppliers, or relevant third-party providers.
Players may use the website only for personal entertainment and in accordance with these Terms and Conditions.
Players must not copy, reproduce, modify, distribute, sell, scrape, reverse engineer, or misuse any part of the website, software, brand, or content unless FatFruit gives written permission.
17. Non-Transferability
Player accounts, balances, deposits, winnings, game rights, claims, bonuses, loyalty rewards, VIP benefits, and any related account benefits cannot be sold, assigned, pledged, transferred, gifted, or otherwise passed to another person without FatFruit’s written consent.
Any attempted transfer that breaches this rule may be treated as invalid.
18. Taxes and Fees
Players are responsible for checking whether gambling winnings, transactions, or account activity must be reported or taxed in their own jurisdiction.
FatFruit does not handle personal tax reporting for players.
Banks, payment processors, card issuers, intermediary banks, crypto networks, or payment providers may apply their own charges.
19. Changes to These Terms
FatFruit may update these Terms and Conditions and related policies from time to time. The latest version published on the official website applies.
Changes may be made because of legal updates, licensing updates, operational changes, payment provider requirements, security improvements, new website features, new casino services, updated promotion rules, or changes to third-party providers.
